VA
Front Office Executive
VAGA SUPERSPECIALITY HOSPITAL · Lucknow
Pagaar₹10,000–15,000mahina, jaisa likha hai
KahanLucknowUttar Pradesh
TypeFull time
Posted8 Oct13 din pehle, SimplyHired se
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Appointment rescheduling and cancellationsInbound customer enquiry call handlingClinical record keepingPhone communicationDigital register maintenanceCustomer appointment bookingClient detail updatesComputer literacyElectronic health record updatesPatient appointment coordinationClient enquiry handlingIn-person customer serviceInbound voiceBack office operationsClient record-keeping practicesScanningBack office processingVisitor check-inClient invoicingPayment collectionFile scanning and digitisationHospital information systemsPatient flow managementScheduling for multiple individualsHealth record trackingQueue managementCleaningBilling issue enquiriesProductivity softwareSecretarial workPatient orientationHandling patient queriesGuest servicesPatient record updatingPatient registrationManaging patient recordsVisit schedulingProfessional phone etiquetteMedical appointment creationBillingCommunication skillsDocument scanner operationOffice phone managementMedical administrationInvoice creationReception managementFront office managementOffice record organisation
Is job ke baare mein
Job Summary
FRONT DESK EXECUTIVE
Key Responsibilities
Patient Registration and Reception: Welcoming patients and visitors, registering new patients, managing check-ins/check-outs, and updating insurance information.
- Appointment Scheduling
- Scheduling, rescheduling, or canceling appointments for doctors, tests, and labs using hospital management software.
- Communication Hub
- Answering phone calls, taking messages, and directing inquiries to the appropriate department.
- Billing and Payments
- Preparing bills, collecting payments, and handling patient inquiries regarding charges.
- Administrative Support
- Maintaining patient records (physical and electronic),
scanning documents, and updating daily records.
Required Skills
- Communication
- Excellent interpersonal skills to deal with patients, families, and staff.
- Technological Proficiency
- Familiarity with Hospital Information Systems (HIS) and Microsoft Office.
- Multitasking and Organization
- Ability to manage high-stress situations, such asemergencies, calmly.
Patient Experience and Safety: Maintaining a clean and organized reception area, managing patient flow to reduce waiting times, and providing assistance to distressed patients.emergencies, calmly
- Job Type
- Full-time
- Pay
- ₹10,000.00 - ₹15,000.00 per month
Benefits
Cell phone reimbursement
Paid sick time
- Work Location
- In person
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