NA | Customer Care Executive | Customer Care | Ahmedabad - NRL | On site
Unipath Specialty Laboratory Ltd · Ahmedabad
PagaarPagaar nahi likha
KahanAhmedabad
TypeNahi likha
Posted13 Oct6 din pehle, Indeed se
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Job Type
Employee
Job Qualification
Any Graduate
Workplace type
On Site
Required Skills
Soft Skills,Typing skills,Good Listening Skills
Customer Care Executive
Employee
Job Description
Job Description: Customer Care Executive
- -------------------------------------------
- Industry
- Diagnostic Laboratory
Job Summary
We are looking for a customer-oriented and empathetic Customer Care Executive to handle customer inquiries, resolve complaints, and ensure excellent customer service.
Key Responsibilities
- Handle inbound and outbound calls and customer inquiries.
- Resolve customer complaints and provide information about laboratory tests and services.
- Coordinate with internal departments to resolve issues and follow up on pending queries.
- Maintain accurate customer records and collect feedback.
- Report technical issues to management and ensure timely resolution.
Education
- Graduate in any discipline.
- Candidates with a background in healthcare or life sciences will be preferred.
Experience
- Freshers and experienced candidates can apply.
- 0–2 years of experience in customer care, preferably in a healthcare or diagnostic laboratory.
- Healthcare or diagnostic industry experience will be an added advantage.
Required Skills
- Good communication skills in English, Hindi, and/or Gujarati.
- Good typing speed and basic computer knowledge.
- Strong listening, problem-solving, and customer-handling skills.
- Patience, empathy, and the ability to manage multiple queries efficiently.
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