NA | Customer Care Executive | Customer Care | Ahmedabad - NRL | On site
Unipath Specialty Laboratory Ltd · Ahmedabad
PayPay not listed
WhereAhmedabad
TypeNot stated
Posted13 Oct7 days ago, via Indeed
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
About this job
Job Type
Employee
Job Qualification
Any Graduate
Workplace type
On Site
Required Skills
Soft Skills,Typing skills,Good Listening Skills
Customer Care Executive
Employee
Job Description
Job Description: Customer Care Executive
- -------------------------------------------
- Industry
- Diagnostic Laboratory
Job Summary
We are looking for a customer-oriented and empathetic Customer Care Executive to handle customer inquiries, resolve complaints, and ensure excellent customer service.
Key Responsibilities
- Handle inbound and outbound calls and customer inquiries.
- Resolve customer complaints and provide information about laboratory tests and services.
- Coordinate with internal departments to resolve issues and follow up on pending queries.
- Maintain accurate customer records and collect feedback.
- Report technical issues to management and ensure timely resolution.
Education
- Graduate in any discipline.
- Candidates with a background in healthcare or life sciences will be preferred.
Experience
- Freshers and experienced candidates can apply.
- 0–2 years of experience in customer care, preferably in a healthcare or diagnostic laboratory.
- Healthcare or diagnostic industry experience will be an added advantage.
Required Skills
- Good communication skills in English, Hindi, and/or Gujarati.
- Good typing speed and basic computer knowledge.
- Strong listening, problem-solving, and customer-handling skills.
- Patience, empathy, and the ability to manage multiple queries efficiently.
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