Customer Relations Executive

Green Interio Fusion Pvt Ltd · Coimbatore

Pagaar₹20,000–30,000mahina, jaisa likha hai

KahanCoimbatoreTamil Nadu

TypeFull time

Posted15 OctKal, SimplyHired se

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Jo skills maange hain76 likhe hain

Order fulfilment coordinationCustomer records maintenanceRecord-keepingTeam goal managementCold callingCustomer complaint handlingAfter-sales serviceTeam goal settingOutbound lead nurturingCollaboration with salesCustomer relationship buildingClient onboardingProduct recommendationEmail communicationData analysis reportingInbound customer enquiry call handlingCustomer needs analysisCoordination with sales teamsPhone communicationCompetitor trackingCall loggingStandard operating procedures implementationClient detail updatesOperations coordinationDelivery schedulingTeamwork allocationSales needs analysisClient enquiry handlingSales order data entryInbound voiceInternal team coordination for query resolutionLead generationOutbound telemarketingCross-departmental liaisonResearchBack office processingAfter-sales issue resolutionClient needs assessmentLead conversionHandling dissatisfied clientsDispatchingSales order documentationBusiness developmentQuality assuranceCustomer request processingSales quotingClient servicesCustomer relationship managementData reporting supportPhone canvassingTarget settingProspectingTelesalesProviding product informationClient communication skillsNetworkingTelemarketingAccount managementAfter-call work proceduresOpen market lead generationInternal team coordination for issue resolutionInternal communicationTask assignmentClient educationDelegationBusiness lead generationConducting team meetingsClient liaisonTeam coordinationStakeholder relationship buildingCustomer acquisitionOffice phone managementOrder booking managementClosing dealsCustomer account updatingCustomer data entry

Is job ke baare mein

Contact potential or existing customers to inform them about a product, payment or service.
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed/
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Implement protocols to meet customer service and facilitate standard quality.
Keep records of calls and sales and update useful information
Supporting team and branch in achieving team goals
Responsible for smooth on-boarding of customers and conduct seamless operations
Research and recommend prospects for new business opportunities
Assist in the Customer Service Desk operations and implementation of standard operating Procedures
Coordinate day-to-day activities in the customer service department
Respond to customer service issues in a timely manner
Monitor and practice effective customer service procedures, policies, and standards
Associate in developing customer satisfaction goals and contribute to team achievement
Delivering a comprehensive service to enquiring customers
Allocate certain customer enquiries to specific teams
Maintain a large number of incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Assist in Report generation and conducting internal meetings
Acquire proficiency in Customer Service Desk Platform and products.
Ensure all orders are Quoted as per our Price list and prepared without any mistake or error.
Daily maintain Enquiry List for knowing all the enquiries are quoted.
Ensure Before making Quotation that Billing Address, Payment terms, committed delivery dates all are proper.
Before confirming order take credit approval from Accounts department and delivery date confirmation from Production department.
Daily Dispatch Planning for the division.
Build and maintain relationships with clients
Stay current with trends and competitors to identify improvements or recommend new products
Collect and analyze information and prepare data and reports
Attend workshops to learn more technical and professional skills for the job
Build and maintain professional networks
Maintain effective co-ordination between the customer and the branch service sales team
Any assignments from the management.

Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person

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