Customer Relationship Executive

Petra Steel Doors LLP · Kochi

Pagaar₹15,000–25,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull time

Posted15 Oct4 din pehle, SimplyHired se

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Jo skills maange hain46 likhe hain

Customer records maintenanceWalk-in client managementComputer operationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingCoordination with sales teamsPhone communicationDigital register maintenanceCustomer appointment bookingClient detail updatesComputer literacyService schedulingClient enquiry handlingIn-person customer serviceInbound voiceInternal team coordination for query resolutionMalayalamCross-departmental liaisonEnglishClient relationship developmentAfter-sales issue resolutionLocal languageHandling dissatisfied clientsTamilRecords managementBachelor's degreeClient servicesCustomer relationship managementStakeholder reportingCustomer service report generationManagement reportingClient communication skillsVisit schedulingInternal team coordination for issue resolutionInternal communicationClient educationCommunication skillsClient liaisonAfter-sales follow-upClient interaction via phone callsCustomer data entry

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Job Summary

The Customer Relations Executive is responsible for maintaining strong relationships with customers, handling inquiries, ensuring customer satisfaction, and supporting after-sales service activities.

Key Responsibilities

Handle customer inquiries via phone, email, and walk-ins

Maintain strong follow-up with customers after sales

Address customer complaints and ensure timely resolution

Coordinate with internal teams (sales, service, accounts) for issue resolution

Maintain customer database and update records regularly

Provide product/service information clearly to customers

Ensure high levels of customer satisfaction and retention

Generate feedback reports and share insights with management

Assist in scheduling service visits and follow-ups

Requirements

Bachelor’s degree in any discipline

1–3 years of experience in customer service / CRM role

Good communication skills (English, Malayalam; Tamil is a plus)

Basic computer knowledge

Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person

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