Customer Relationship Executive

Job Summary

The Customer Relations Executive is responsible for maintaining strong relationships with customers, handling inquiries, ensuring customer satisfaction, and supporting after-sales service activities.

Key Responsibilities

Handle customer inquiries via phone, email, and walk-ins

Maintain strong follow-up with customers after sales

Address customer complaints and ensure timely resolution

Coordinate with internal teams (sales, service, accounts) for issue resolution

Maintain customer database and update records regularly

Provide product/service information clearly to customers

Ensure high levels of customer satisfaction and retention

Generate feedback reports and share insights with management

Assist in scheduling service visits and follow-ups

Requirements

Bachelor’s degree in any discipline

1–3 years of experience in customer service / CRM role

Good communication skills (English, Malayalam; Tamil is a plus)

Basic computer knowledge

Job Type

Full-time

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person