Customer Care Executive

Nidi business Consultancy · Kochi

Pagaar₹18,000–25,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull time

Posted16 Oct5 din pehle, SimplyHired se

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Jo skills maange hain49 likhe hain

Order fulfilment coordinationReport preparationCustomer records maintenanceRecord-keepingComputer operationCustomer complaint handlingAfter-sales serviceCollaboration with salesOrder status updatesCustomer relationship buildingEmail managementEmail communicationInbound customer enquiry call handlingCoordination with sales teamsPhone communicationClient detail updatesComputer literacyOperations coordinationSpreadsheetsClient enquiry handlingInbound voiceInternal team coordination for query resolutionMalayalamCross-departmental liaisonEnglishEmail softwareClient relationship developmentBack office processingAfter-sales issue resolutionLocal languageHandling dissatisfied clientsManufacturing facility experienceBachelor's degreeSales quotingClient servicesCustomer relationship managementOrder assistanceLogistics order managementProductivity softwareProviding product informationClient communication skillsFactory experienceInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonTeam coordinationClient interaction via phone callsCustomer data entry

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Job Responsibilities

Handle customer inquiries through phone calls, WhatsApp, and email.

Provide information about products, pricing, availability, and delivery schedules.

Coordinate with the sales, production, warehouse, and dispatch teams.

Follow up on customer orders and delivery status.

Handle customer complaints and coordinate with the concerned departments for resolution.

Maintain customer records, order details, and follow-up reports.

Prepare quotations and assist with order processing, if required.

Ensure good customer relationships and customer satisfaction.

Requirements

Qualification: Any Degree.
Experience: 1–2 years in customer care or customer service preferred.

Experience in a manufacturing company is an advantage.

Good communication skills in English and Malayalam.

Basic computer knowledge, MS Excel, and email handling.

Good coordination, problem-solving, and follow-up skills.

Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month

Education

Bachelor's (Required)

Experience

1years+: 1 year (Required)

Language

English (Required)

Location

Edapally, Kerala (Required)

Work Location: In person

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