Customer Care Representative

eClerx · Chandigarh

Pagaar₹20,000–23,000mahina, jaisa likha hai

KahanChandigarh

TypeFull time

Posted16 Oct2 din pehle, SimplyHired se

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Achhi English chahiye, bolne aur likhne mein

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Jo skills maange hain22 likhe hain

Technical troubleshootingCustomer records maintenanceTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationWriting skillsClient enquiry handlingInbound voiceClient data maintenance in CRM12th PassClient servicesProblem identification10th PassCRM system proficiencyClient communication skillsAfter-call work proceduresEscalation handlingCommunication skillsClient interaction via phone callsSystem issue identificationCustomer data entry

Is job ke baare mein

We are looking for motivated and customer-focused individuals to join our Inbound Voice Team as Technical Support Agents. The role involves handling incoming customer calls, understanding technical issues, providing troubleshooting assistance, and ensuring customer satisfaction.

Key Responsibilities

Handle incoming calls from customers seeking technical support.

Identify technical problems and provide step-by-step solutions.

Resolve customer queries professionally and efficiently.

Record customer interactions and solutions in the CRM system.

Escalate complex issues to the relevant teams.

Maintain service quality and follow company procedures.

Requirements

Good verbal and written communication skills.

Strong problem-solving abilities and basic technical knowledge.

Patience and a customer-friendly attitude.

High school diploma or equivalent required.

Freshers are welcome; technical certifications are an advantage.

About eClerx

eClerx is a global business services company specializing in technology, data analytics, and process management solutions across multiple industries.

Benefits

Health and life insurance

Mobile phone reimbursement

Commuter assistance

Paid sick leave and paid time off

Provident Fund (PF)

Job Type: Full-time
Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Paid sick time

Provident Fund

Work Location: In person

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