Customer Service Executive

Crekk Ingenious solutions Pvt. Ltd · Gurugram

Pagaar₹22,000–25,000mahina, jaisa likha hai

KahanGurugramHaryana

TypeFull time

Posted17 Oct3 din pehle, SimplyHired se

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Jo skills maange hain34 likhe hain

Customer records maintenanceCustomer complaint handlingAfter-sales serviceCollaboration with salesOrder status updatesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCoordination with sales teamsPhone communicationClient detail updatesClient enquiry handlingInbound voiceClient record-keeping practicesEscalation managementInternal team coordination for query resolutionCross-departmental liaisonAfter-sales issue resolutionHandling dissatisfied clientsBusiness etiquetteClient servicesCustomer relationship managementOrder assistanceCustomer service report generationClient status updatesRecords creationClient communication skillsProfessional phone etiquetteInternal team coordination for issue resolutionInternal communicationClient liaisonAfter-sales follow-upIssue reportingClient interaction via phone calls

Is job ke baare mein

Job Responsibilities

Handle customer queries and provide timely, professional support through calls, emails and other communication channels.

Respond to customer enquiries regarding orders, products, delivery schedules and service requests.

Coordinate with internal departments, including sales, production, logistics and quality, to resolve customer concerns.

Track customer orders and provide regular updates on order status and delivery timelines.

Maintain accurate customer records, order details and service-related documentation.

Handle complaints, identify issues and coordinate with relevant teams to ensure resolution.

Follow up with customers to ensure satisfaction and maintain strong customer relationships.

Escalate complex issues to the appropriate team or reporting manager.

Prepare regular reports on customer enquiries, complaints and resolution status.

Ensure professional communication and adherence to company service standards.

Pay: ₹22,000.00 - ₹25,000.00 per month
Work Location: In person

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