TE
Team Leader - Operations
Technotask Business Solutions · Bhopal
Pagaar₹25,000–33,000mahina, jaisa likha hai
KahanBhopalMadhya Pradesh
TypeFull time
Posted19 Oct2 din pehle, SimplyHired se
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Jo skills maange hain20 likhe hain
Microsoft PowerpointStaff performance monitoringField coachingStaff supervisionPerformance coachingTeam leadershipOperations coordinationCoachingMicrosoft OfficeAdministrative experienceDaily operations report preparationAchieving service-level targetsSLA adherenceMentoringOne-to-one coachingService level managementOne-on-one check-insManagement reportingOperational performance reportingService level agreement management
Is job ke baare mein
Role Summary: Drives daily BPO floor operations, agent productivity, and SLA compliance across key metrics like AHT, CSAT, and shrinkage.
Key Focus: Conducts regular 1-on-1 coaching, manages daily operational reporting, and mentors agents to meet targets and minimize attrition.
- Pay
- ₹25,000.00 - ₹33,000.00 per month
- Work Location
- In person
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