Team Leader - Operations

Technotask Business Solutions · Bhopal

Senior

Pay₹25,000–33,000a month, as listed

WhereBhopalMadhya Pradesh

TypeFull time

Posted19 Oct12 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list20 named

Microsoft PowerpointStaff performance monitoringField coachingStaff supervisionPerformance coachingTeam leadershipOperations coordinationCoachingMicrosoft OfficeAdministrative experienceDaily operations report preparationAchieving service-level targetsSLA adherenceMentoringOne-to-one coachingService level managementOne-on-one check-insManagement reportingOperational performance reportingService level agreement management

About this job

Role Summary: Drives daily BPO floor operations, agent productivity, and SLA compliance across key metrics like AHT, CSAT, and shrinkage.

Key Focus: Conducts regular 1-on-1 coaching, manages daily operational reporting, and mentors agents to meet targets and minimize attrition.

Pay: ₹25,000.00 - ₹33,000.00 per month
Work Location: In person

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