Sales Coordinator – Customer Management & Order Fulfilment

Sales Coordinator – Customer Management & Order Fulfilment Company: KLAS International Location: Taramani, Chennai Working Days: Monday to Saturday Compensation: Up to ₹4–5 LPA, depending on experience About KLAS InternationalKLAS International is a Chennai-based business engaged in the distribution of furnishing and architectural products, including blinds, window films and related commercial solutions, along with interior and project-related services. Role PurposeTo manage existing customer relationships and coordinate the complete sales order cycle, ensuring timely communication, smooth order execution, delivery and after-sales support. Key ResponsibilitiesManage existing customer accounts and maintain regular communication to ensure customer satisfaction. Respond to customer enquiries, prepare quotations and process sales orders. Coordinate with internal teams, including stores, logistics, billing, installation and service, to ensure timely order fulfilment. Track orders from confirmation through delivery and installation, keeping customers informed of progress. Follow up on pending quotations, purchase orders, payments and outstanding receivables. Address customer concerns and coordinate with the relevant teams for timely resolution. Identify repeat-business and cross-selling opportunities within the existing customer base. Maintain accurate customer records, sales reports and order-tracking information. Support the sales team in achieving revenue targets and improving customer retention. Desired Candidate Profile2–5 years of experience in sales coordination, customer relationship management, sales support or order management. Experience in furnishing, blinds, interior products, building materials, distribution or a related B2B business is preferred. Good communication and follow-up skills, with the ability to coordinate across multiple teams. Basic proficiency in MS Excel, email and sales order/ERP systems. Customer-focused, organised, proactive and comfortable working in a small, hands-on business environment. Fluency in Tamil and working proficiency in English. Key Success MeasuresTimely order processing and delivery coordination. Customer satisfaction and retention. Effective follow-up of quotations and outstanding payments. Repeat orders and cross-selling opportunities generated.