Guest Service Associate

Job Description – Guest Service Associate

Company

PVR INOX

Department

Operations

Job Location

Janakpuri, Delhi

Employment Type

Full-Time

Job Summary

We are looking for enthusiastic, customer-focused, and well-presented individuals to join our team as Guest Service Associates. The candidate will be responsible for providing a welcoming experience to guests and ensuring smooth day-to-day cinema operations.

Key Responsibilities

Welcome guests and assist them with their queries.

Guide guests regarding movie screens, seating, and show timings.

Assist guests with ticket checking and entry procedures.

Maintain high standards of guest service and satisfaction.

Handle guest concerns politely and escalate issues when required.

Maintain cleanliness and hygiene in the assigned area.

Coordinate with team members to ensure smooth cinema operations.

Follow company policies, safety standards, and service procedures.

Eligibility Criteria

Qualification

10th or 12th pass.

Experience

Freshers are welcome; prior customer service experience is an advantage.

Skills

Good communication, a positive attitude, and a customer-friendly approach.

Willingness to work in rotational shifts, including weekends and holidays.

Ability to work in a team-oriented environment.

What We Offer

Opportunity to work with PVR INOX.

On-the-job training and learning opportunities.

Career growth opportunities within the organization.

Interested candidates can apply or share their updated resumes for consideration.

Pay

₹18,000.00 - ₹25,000.00 per month

Work Location

In person