Guest Service Associate (GSA)

JOB DESCRIPTION – F&B GUEST SERVICE ASSOCIATE

Company

Adam Homes (A Trade Name of ADAM REALTY HOMES LLP)

Position

F&B Guest Service Associate

Salary

₹20,000 – ₹35,000 per month

Accommodation

Not Provided

Working Days

As per duty roster

Weekly Off

4 days off per month, including one Saturday or Sunday off

Uniform & Shoes

Provided by the Company

Job Location

As per company deployment requirements

About the Role

Adam Homes is looking for professional, courteous, and service-oriented F&B Guest Service Associates to support hospitality, food and beverage operations, guest relations, housekeeping coordination, and facility services across corporate offices, residential societies, serviced apartments, hotels, hospitality establishments, and event venues.

The ideal candidate should have experience in one or more hospitality-related functions, including food and beverage service, stewarding, front desk operations, guest relations, housekeeping, culinary support, concierge services, corporate hospitality, or event assistance.

Candidates with transferable experience in facility management, resident support, and customer service may also be considered.

Key Responsibilities1. Food & Beverage and Stewarding Services

Serve food and beverages to guests, residents, employees, and visitors professionally.

Assist with table setup, buffet arrangements, meal service, and clearing activities.

Maintain cleanliness, hygiene, and presentation standards in dining and service areas.

Coordinate with kitchen staff to ensure timely and accurate food service.

Follow food safety, sanitation, and workplace hygiene procedures.

Front Desk, Concierge & Guest Services

Welcome and assist guests, residents, clients, and visitors courteously.

Handle basic guest enquiries, service requests, and complaints professionally.

Support visitor coordination, appointment management, and guest movement.

Assist with concierge services, luggage handling, and other guest requirements where applicable.

Maintain a positive customer experience through prompt and courteous service.

Housekeeping & Facility Care

Maintain cleanliness and presentation of guest rooms, common areas, dining spaces, and assigned facilities.

Coordinate with housekeeping teams for room readiness, linen management, and replenishment of supplies.

Support basic housekeeping activities and maintain service standards.

Report maintenance issues, damaged equipment, and facility-related concerns to the concerned supervisor.

Assist in maintaining organised, safe, and hygienic work areas.

Serviced Apartments & Resident Support

Assist residents and guests with daily service requirements.

Support room preparation, amenity replenishment, and guest check-in/check-out coordination where required.

Coordinate with housekeeping, maintenance, security, and front desk teams to resolve service requests.

Maintain professionalism, confidentiality, and a service-oriented approach when dealing with residents.

Corporate Hospitality & Event Support

Provide hospitality services during corporate meetings, conferences, functions, and special events.

Arrange refreshments, meeting rooms, buffet counters, and guest seating as instructed.

Assist with event setup, guest reception, food service, and post-event cleanup.

Coordinate with supervisors and other departments to ensure smooth service delivery.

Facility Management & Operational Support

Coordinate with housekeeping, security, gardening, and maintenance teams when required.

Identify and report cleanliness, safety, equipment, and maintenance concerns.

Follow site-specific standard operating procedures, safety guidelines, and company policies.

Support operational activities across assigned client locations within the employee's training and authorised responsibilities.

Industry Exposure

Candidates may be considered for deployment across the following sectors

Corporate offices and business establishments

Residential societies, apartments, and RWAs

Serviced apartments and premium residences

Hotels, restaurants, and hospitality establishments

Event management companies, banquet halls, and venues

Corporate cafeterias, dining areas, and guest facilities

Integrated facility management sites

Eligibility Criteria

Minimum qualification

10th pass or 12th pass; hospitality-related qualifications will be an advantage.

Prior experience in hospitality, food and beverage, stewarding, housekeeping, front desk, concierge, guest relations, resident support, or facility services is preferred.

Candidates with experience in hotels, restaurants, serviced apartments, corporate offices, residential properties, or event venues are encouraged to apply.

Freshers with a positive attitude, good communication skills, and a willingness to learn may also be considered.

Basic knowledge of hygiene, grooming, guest handling, and service etiquette is desirable.

Ability to work in rotational shifts and according to the assigned duty roster.

Flexibility to work at different client locations, subject to company requirements.

Required Skills & Competencies

Strong guest service and customer-handling skills.

Good verbal communication and interpersonal abilities.

Professional grooming, personal hygiene, and a presentable appearance.

Teamwork, coordination, and a willingness to support different service functions.

Attention to detail and commitment to cleanliness and service quality.

Problem-solving skills and the ability to handle guest requests politely.

Punctuality, discipline, reliability, and a professional work ethic.

Ability to follow instructions, standard operating procedures, and safety protocols.

Compensation & Employment Conditions

Monthly Salary

₹20,000 – ₹35,000, depending on experience, skills, and deployment requirements.

Accommodation

Not provided by the company.

Weekly Off

4 days off per month as per the duty roster, including one Saturday or Sunday off.

Uniform & Shoes

Provided by the company.

Working Schedule

As per the assigned roster and client