Community Engagement Supervisor

About Loco Lane: Loco Lane is a dynamic entertainment and social destination that blends high-energy gaming experiences with curated food and beverage offerings. Designed as a vibrant space for families, friends, and corporate groups, it brings together recreation, celebration, and hospitality under one roof. With a strong focus on guest experience, Loco Lane delivers memorable moments through engaging activities and seamless service.

Role Overview: The Community Engagement Supervisor is responsible for leading on-ground guest experience and engagement across the center. This role ensures a vibrant, high-energy environment while driving customer satisfaction, and enhancing repeat business. The position acts as a key link between operations, guests, and frontline teams, ensuring smooth execution of daily activities and consistent service excellence

Key Responsibilities

Customer Engagement & Experience

Engage with customers on-ground to create a lively and interactive environment.

Build strong relationships with walk-in customers and repeat guests.

Ensure a high level of customer satisfaction through proactive interaction and support. Repeat Customer Experience

Drive repeat visits by creating memorable and personalized experiences.

Recognize and engage returning customers to strengthen brand connection.

Support customer retention initiatives within the center. Events & On-Ground Activities

Support execution of in-center events, activities, and engagement initiatives.

Coordinate with operations teams to ensure smooth event execution.

Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback

Handle customer queries and concerns in a professional and friendly manner.

Gather feedback from customers and share insights with internal teams.

Ensure quick resolution of minor issues to maintain a positive experience. Sales Support & Upselling

Identify opportunities to promote games, offers, group bookings, and experiences within the center.

Support the team in driving additional revenue through on-ground engagement

Coordination & Reporting

Work closely with operations, sales & marketing teams for smooth day-to-day functioning.

Maintain basic records of customer interactions, events, and feedback.

Required Skills & Qualifications

4–5 years of experience in customer engagement, hospitality, events, or similar roles.

Strong communication and interpersonal skills.

Outgoing and energetic personality with a customer-first approach.

Ability to work in a fast-paced, high-energy environment.

Willingness to work on weekends and during peak business hours.

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

Provident Fund

Work Location

In person