Community Engagement Supervisor

Position

Community Engagement Supervisor

Experience Required

4–5+ Years

Location

India

Industry

Gaming, Entertainment, Food & Beverage (F&B), Hospitality

About Loco Lane

Loco Lane is a dynamic entertainment and social destination that blends high-energy gaming

experiences with curated food and beverage offerings. Designed as a vibrant space for families,

friends, and corporate groups, it brings together recreation, celebration, and hospitality under one

roof. With a strong focus on guest experience, Loco Lane delivers memorable moments through

engaging activities and seamless service.

Role Overview

The Community Engagement Supervisor is responsible for leading on-ground guest experience and

engagement across the center. This role ensures a vibrant, high-energy environment while driving

customer satisfaction, and enhancing repeat business. The position acts as a key link between

operations, guests, and frontline teams, ensuring smooth execution of daily activities and consistent

service excellence

Key Responsibilities

Customer Engagement & Experience

Engage with customers on-ground to create a lively and interactive environment.

Build strong relationships with walk-in customers and repeat guests.

Ensure a high level of customer satisfaction through proactive interaction and support.

Repeat Customer Experience

Drive repeat visits by creating memorable and personalized experiences.

Recognize and engage returning customers to strengthen brand connection.

Support customer retention initiatives within the center.

Events & On-Ground Activities

Support execution of in-center events, activities, and engagement initiatives.

Coordinate with operations teams to ensure smooth event execution.

Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback

Handle customer queries and concerns in a professional and friendly manner.

Gather feedback from customers and share insights with internal teams.

Ensure quick resolution of minor issues to maintain a positive experience.

Sales Support & Upselling

Identify opportunities to promote games, offers, group bookings, and experiences within the

center.

Support the team in driving additional revenue through on-ground engagement.

Pay

From ₹30,000.00 per month

Benefits

Flexible schedule

Food provided

Paid sick time

Provident Fund

Work Location

In person