Customer Support Executive (International Voice process-Night shifts)

Job Title

Customer Support Executive (International Voice process-night shifts only)

Company

DitioSys Pvt Ltd

Location

RR Nagar Bangalore, Karnataka, India

About Us

DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.

Requirements

Flexible to work in night shifts and overnight shifts.

If you are genuinely comfortable working in night shifts then only your profile will be considered.

Ready to relocate to the job location.

Good communication skills.

Knowledge of basic computers.

Your Role

As a Customer Support Executive, you'll provide exceptional service, troubleshoot issues, and ensure customer satisfaction.

Responsibilities

Ensure customer satisfaction by adhering to defined SLAs across all support channels.

Handle customer interactions through email, chat, calls, and live video sessions, delivering prompt and accurate resolutions.

Maintain excellent communication skills - both verbal and written - ensuring clarity, professionalism, and empathy in all conversations.

Demonstrate strong presentability and professionalism during live sessions, as the role involves real-time user interaction via video.

Provide real-time assistance during live processes, ensuring a seamless and supportive experience for users.

Accurately log all user interactions, issues, and resolutions in the CRM system.

Develop a deep understanding of the platform and its features to resolve queries effectively and proactively.

Monitor sessions to detect and address any irregularities or user concerns immediately.

Share recurring issues and user feedback with relevant teams to contribute to continuous service and product improvement.

How to Apply

Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - CSE Level 1 Application" in the subject line.

Join Us

DitioSys Pvt Ltd is an equal-opportunity employer. Apply now and be part of our customer support team!

Job Types

Full-time, Permanent

Pay

₹22,000.00 - ₹32,000.00 per month

Benefits

Provident Fund

Ability to commute/relocate

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience

International voice process

1 year (Preferred)

Language

English (Required)

Shift availability

Night Shift (Required)

Overnight Shift (Required)

Work Location

In person