Operations Executive – D2C

Operations Executive – D2C

No Bad Science · Bengaluru (on-site) · Full-time · 2–3 years

About No Bad Science

No Bad Science is a Bengaluru clean-label supplement brand built on one rule: if we can't verify it, we won't sell it. Every batch is independently tested and the results are published. We sell on our website and on marketplaces.

The role

You'll run our order desk end to end. This is a hands-on role: you'll process and dispatch orders yourself, chase couriers and vendors, and keep the trackers that tell us what's working. We're a small team, so on busy days everyone packs.

What you will do

Process daily website and marketplace orders: verification, invoicing, packing, labelling and dispatch

Pack and hand over shipments yourself

Book and track courier pickups on Shiprocket; follow up on delays, NDRs and RTOs

Verify COD orders and work with the customer experience team on address and delivery issues

Run stock counts, receive inbound stock from manufacturers and raise reorder alerts

Coordinate with packaging, printing and courier vendors on orders and timelines

Manage order flow for channel partners: marketplaces and B2B accounts

Update ops trackers in Google Sheets: dispatch lead time, shipping cost and discrepancies, RTO

Flag process gaps and suggest fixes

What you need

2–3 years in D2C or e-commerce operations, order processing or fulfilment

Hands-on with Shopify (or similar) order management and a shipping aggregator such as Shiprocket

Working knowledge of marketplace seller panels (Amazon Seller Central, Flipkart)

Good Google Sheets or Excel

filters, lookups, basic pivots

Willing to do physical work daily: packing, stock counts, courier handover

Clear English, plus Kannada or Hindi for courier and vendor calls

Nice to have

GST invoicing and e-way bills

Supplements, FMCG or beauty D2C experience

Zoho Inventory or similar

Startup experience

comfortable with pace and doing whatever the day needs

Joining within 15 days preferred.

Pay

₹25,000.00 - ₹32,000.00 per month

Work Location

In person