Service Manager / Sr. Site Supervisor
o Ensure smooth installation and Effective Execution of Service.
o Schedule service appointments and allocate resources efficiently for the projects
o Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
o Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
o Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
o Identify opportunities to improve service processes and efficiency.
o Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
o Respond to client inquiries and communication within stipulated SLA.
o Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
o Capable to Handle the Team
o Knowledge related to CRM & ERP
- Pay
- ₹50,000.00 - ₹60,000.00 per month
Benefits
Provident Fund
- Work Location
- In person
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