FI
IN Workforce Manager
Fintech Farm · Across India
PayPay not listed
WhereAcross India
TypeFull time
Posted24 Oct7 days ago, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
About this job
Role Overview: Responsible for real-time monitoring, staffing, scheduling, and workforce planning to ensure service levels and operational efficiency for the bank’s contact center. Key Responsibilities Monitor real-time call volumes, queues, and agent availability. Take corrective actions to maintain SLA and staffing alignment. Manage forecasting, scheduling, and shift planning. Track schedule adherence, shrinkage, occupancy, and productivity. Publish daily/weekly reports on performance, foreca…
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