Receptionist

• Reception \& Patient Handling: Welcome patients, attend to walk-ins, explain the consultation process and maintain a professional clinic environment.
• Patient Registration: Register new patients, update existing patient records and maintain accurate digital patient data.
• Appointment Management: Schedule doctor consultations, treatment sessions, follow-up visits and appointment reminders.
• Call \& WhatsApp Management: Handle incoming calls, online enquiries, WhatsApp messages and appointment requests promptly.
• Lead Management: Record leads from Instagram, Facebook, Google, Justdial, referrals and walk-ins in the clinic CRM.
• Patient Follow-ups: Follow up with enquiries, missed appointments, consultation patients who have not started treatment and patients due for their next session.
• Billing \& Payments: Prepare bills, issue receipts, collect payments, update payment records and coordinate EMI-related documentation as authorized.
• Treatment Coordination: Coordinate with doctors and clinical staff regarding patient consultations, treatment schedules and waiting times.
• Due Payment Recovery: Contact patients regarding pending payments and instalments, maintain due-payment records and report collection status to management.
• Patient Feedback \& Reviews: Collect feedback after consultations and treatments, encourage genuine Google reviews and address patient concerns professionally.
• Sales \& Conversion Support: Explain approved clinic packages, offers, treatment plans and available EMI facilities. Convert enquiries into confirmed consultations and treatment bookings without making unauthorized medical claims.
• Daily Reporting: Submit daily reports on calls received, leads generated, appointments booked, patients attended, treatment conversions, collections and pending follow-ups.
• Record Maintenance: Maintain patient consent documentation, appointment registers, billing records and other assigned clinic records with confidentiality.
• Clinic Coordination: Ensure reception cleanliness, manage waiting areas and coordinate with the team for smooth daily operations.

Pay

₹12,000.00 - ₹15,000.00 per month

Benefits

• Paid time off

Work Location

In person