Telecalling Team Leader

WE ARE HIRING – TELECALLING TEAM LEADER Milestone Insurance Hub | Insurance Sales & Operations Job Title: Team Leader – Telesales / Telecalling (Insurance Process) Department: Sales & Operations Job Location: Mira Road East, Mumbai Job Type: Full-Time | Work From Office Salary: ₹4 LPA – ₹7 LPA (Based on Experience & Performance) Experience Required: 2–5 Years in Telesales / BPO Sales, including Team Handling Industry: Insurance | BFSI | Outbound Sales About Milestone Insurance HubMilestone Insurance Hub is a growing Insurance & Financial Services distribution company specializing in Health Insurance, Life Insurance, Motor Insurance and Investment Solutions. We are looking for a dynamic, result-oriented and experienced Telecalling Team Leader who can manage an outbound insurance sales team, drive revenue, improve conversions and ensure operational excellence. Key Roles & Responsibilities 1. Team Management & Leadership Lead, manage and motivate a team of 7–15 Telecalling / Telesales Executives. Allocate daily, weekly and monthly sales targets. Monitor individual and team performance against assigned KPIs. Conduct daily morning huddles, performance reviews and motivational sessions. Manage team attendance, discipline, productivity and adherence. 2. Sales & Revenue Management Drive sales of Health, Life, Motor and other insurance products. Achieve individual and team revenue targets. Monitor lead conversion, follow-ups, closures and sales productivity. Support executives in handling escalations and closing high-value cases. Implement sales strategies, contests and incentive-driven performance improvement plans. 3. Call Monitoring & Quality Assurance Monitor live and recorded calls to improve communication and sales effectiveness. Provide regular feedback, coaching and objection-handling training. Ensure compliance with approved sales scripts and insurance regulations. Identify performance gaps and implement corrective action plans. 4. MIS, CRM & Reporting Maintain daily sales MIS, productivity trackers and conversion reports. Track calling data, lead status, follow-ups and pipeline movement. Monitor KPIs such as dial count, connected calls, talk time, conversion rate and premium booked. Submit daily, weekly and monthly performance reports to management. 5. Training & Performance Development Conduct product and process training for new joiners. Coach underperforming team members through structured improvement plans. Improve team productivity, customer engagement and sales conversion. Coordinate with HR and management for recruitment, onboarding and performance evaluations. 6. Customer & Insurance Partner Coordination Resolve customer complaints and sales-related escalations. Coordinate with insurance companies for policy issuance and documentation. Ensure accurate product communication, transparent selling and customer satisfaction. Maintain strong working relationships with internal teams and insurance partners. Candidate RequirementsMinimum 2–5 years of experience in Telesales / BPO / Insurance Sales. At least 1 year of proven team-handling experience preferred. Experience in Health Insurance or BFSI outbound sales will be an advantage. Strong leadership, communication, negotiation and sales-closing skills. Good knowledge of Excel, CRM, MIS and performance reporting. Ability to manage targets, deadlines and a high-performance sales environment. Fluency in Hindi; English and Marathi preferred. Key Performance Indicators (KPIs)Monthly Team Sales Revenue Achievement Individual Advisor Productivity Lead-to-Sale Conversion Rate Daily Calling & Follow-Up Efficiency Quality & Compliance Scores Team Attendance and Retention Customer Satisfaction and Escalation Resolution What We OfferCompetitive salary package of ₹4–7 LPA Performance-linked incentives Leadership and career growth opportunities Sales contests and performance recognition Professional and growth-oriented working environment Opportunity to work with leading insurance brands Walk-In Interview Details Company: Milestone Insurance Hub Address: 101, 1st Floor, B-67, Moreshwar CHS, Sector 1, Opp. DBT Cafe, Mira Road East, Mumbai. Walk-In Timing: 11:00 AM – 6:00 PM Contact / WhatsApp: 7506 75 7070 | 9372 80 1893 Email: insurance@msdhub.in Website: www.msdhub.in Lead the Team. Drive the Numbers. Build Your Leadership Career with Milestone Insurance Hub!