Telecalling Team Leader

We are seeking a proactive and driven Team Leader – Telecalling to manage and lead a team of Telecallers focused on converting drivers to onboard Carrum’s fleet under rental or agreement-based models. The ideal candidate will have a strong foundation in sales, performance management, coaching, and client coordination, along with the ability to drive team performance and ensure operational excellence. Key Responsibilities: People & Team Management: Lead, coach, and mentor a team of Telecallers to meet and exceed targets Conduct regular feedback, coaching sessions, and performance evaluation Monitor team productivity and retention, and take steps to improve motivation Facilitate learning sessions and role-plays to enhance team capabilities Ensure performance tracking through daily reports, and dashboards Customer Interaction & Stakeholder Coordination: Liaise with clients to assess business needs and communicate updates Seek client approvals for new call scripts, ensure training material is aligned Conduct regular feedback sessions with team Domain / Functional Expertise Areas: Strong knowledge of inbound/outbound sales and campaigns Proficiency in MS Office & data analytics Excellent verbal & written communication skills Strong stakeholder management and collaboration abilities Qualifications: Graduate in any discipline (Bachelor’s degree mandatory) 2–5 years of experience in telecalling or telesales, with at least 1 year in a team handling role Experience in BPO / fleet / logistics / mobility sector is a plus Good understanding of telecalling KPIs and CRM usage Strong ability to multitask, handle escalations, and deliver performance under pressure Benefits: – Competitive salary – Possibilities for career development and advancement – Health insurance – Flexible work schedule