Front office executive

Key Responsibilities

In-Person Consultations: Greet and engage customers at our studio, demonstrate product features through sampling, and provide expert guidance to help them select the best hair care solutions.

Customer Service Excellence

Address customer inquiries with professionalism, resolve issues promptly, and ensure an exceptional shopping experience.

Sales & Target Achievement

Actively promote our products to meet and exceed individual and team sales goals.

Product Expertise: Develop comprehensive knowledge of our product range to confidently answer customer questions and recommend suitable solutions.

Order Management

Process customer orders efficiently and coordinate with our fulfillment team to ensure timely delivery.

Follow-Up & Lead Nurturing

Build strong relationships with potential customers through proactive follow-ups, fostering loyalty and closing sales.

Team Collaboration: Work closely with colleagues and other departments to deliver a seamless customer experience and resolve escalations effectively.

Qualifications & Skills

Minimum 2 years of experience in sales or customer service, preferably within retail.

Excellent communication and interpersonal skills with a knack for building rapport.

Proven track record of meeting or surpassing sales targets.

Strong organisational skills with the ability to multitask in a fast-paced environment.

Passionate about hair care products and eager to expand industry knowledge.

Exceptional problem-solving skills, with a customer-centric approach.

Self-motivated, proactive, and able to work independently or within a team.

Proficiency in leveraging social media platforms for customer engagement and lead generation.

Willingness to work from 10 AM to 7 PM, Sunday to Saturday, with one weekly day off.

Must reside in Mumbai and be comfortable working exclusively from our Bandra studio.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Provident Fund

Work Location

In person