Guest Service Associate

Job Role

Guest Service Associate

Key Responsibilities

Customer Service

Greet customers in a friendly and courteous manner.

Assist customers with ticket purchases and provide information about showtimes and seating.

Handle customer inquiries and resolve issues or complaints professionally.

Provide assistance to guests with disabilities or special needs.

Ticketing & Box Office

Operate the ticketing system to sell and print tickets.

Handle cash, card, and digital payments accurately.

Balance the cash register at the beginning and end of the shift.

Concessions

Prepare and serve food and beverages such as popcorn, snacks, and drinks.

Promote and upsell combo offers and promotional items.

Maintain cleanliness and organization at the concession counter.

Follow food safety and hygiene standards.

Ushering

Check and collect tickets at the theater entrance.

Assist guests in locating their seats.

Ensure the auditorium is clean and properly maintained.

Monitor the theater during shows to ensure a safe and comfortable environment.

Manage crowd flow during peak hours and special events.

Cleanliness & Maintenance

Maintain cleanliness in all guest areas.

Report maintenance or safety issues to management immediately.

Team Collaboration

Work closely with team members to ensure smooth theater operations.

Participate in training sessions and team meetings.

Support special events and promotional activities.

Education & Qualification

12th Pass / PUC

Degree / Graduation

Diploma / Degree in Hotel Management or Aviation preferred.

Pay

₹17,500.00 - ₹30,000.00 per month

Benefits

Food provided

Health insurance

Provident Fund

Work Location

In person