Guest Service Associate/ Service associate

Job Description

Guest Service Associate (GSA) / Service Associate (SA)

Job Overview

The Guest Service Associate (GSA) / Service Associate (SA) is responsible for delivering excellent customer service and supporting the smooth day-to-day operations of the cinema. The role involves assisting customers, managing ticketing and concession services, maintaining cleanliness, and ensuring a safe and enjoyable movie-going experience.

Key Responsibilities

Customer Service

Greet and assist customers with showtimes, tickets, seating, and general inquiries.

Ticketing & Box Office

Support ticket sales, operate ticketing systems, and handle transactions accurately.

Concession Operations

Prepare and serve popcorn, snacks, and beverages while maintaining hygiene standards.

Auditorium & Ushering

Guide customers to their seats, monitor auditoriums, and assist with cleaning between screenings.

Safety & Security

Follow safety procedures, monitor assigned areas, and report any concerns to the management team.

Cleanliness & Maintenance

Maintain cleanliness across auditoriums, lobby areas, concession counters, and other assigned spaces.

Cash Handling

Handle cash and digital transactions accurately, following company procedures.

Teamwork

Coordinate with colleagues to ensure smooth cinema operations and support promotional activities as required.

Eligibility Criteria

Education: Graduate in any discipline. Candidates with a degree or diploma in Hotel Management, Aviation, or Hospitality Management are preferred.

Experience

Freshers and candidates with experience in customer service, hospitality, retail, or aviation may apply.

Skills

Good communication, interpersonal skills, customer handling, teamwork, and a positive attitude.

Other Requirements

Willingness to work in shifts, including evenings, weekends, and holidays.

Preferred Candidate Profile

A friendly, customer-focused, and energetic individual who enjoys interacting with people and is committed to delivering excellent service while maintaining cinema standards.

Contact

8971075729

Pay

₹16,000.00 - ₹17,500.00 per month

Benefits

Provident Fund

Work Location

In person