Customer Support Associate

Key Responsibilities

Omnichannel Support

Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries.

Problem Solving

Diagnose and troubleshoot technical issues or account discrepancies with a "solution-first" mindset.

Product Expertise

Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.

Documentation : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing clear, helpful guides.

Feedback Loop : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.

Performance Metrics : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.

Candidates should have good communication skills to deal with US Customers to resolve their queries ....also you will get a good incentives here apart from your salary..

This is 5.5 working days shift

Office Timing - 9.30 to 6.15

Every Saturday will be half day

Saturday - Snacks & Food available

Location - Paschim Vihar

Job Types

Full-time, Permanent

Pay

₹16,000.00 - ₹22,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Work Location

In person