Customer Support Executive-Post Sales

We're Hiring: Customer Support Representative

Company

CherishX

Website

www.cherishx.com

Location

Kirti Nagar, New Delhi

Job Type

Full-time | Work from Office

Openings

1

About the Role

CherishX is looking for a customer-focused and proactive Customer Support Representative to join our team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to deliver a smooth and satisfying customer experience.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat.

Assist customers with event details, bookings, pricing, timelines, and services.

Resolve customer complaints professionally and escalate complex issues when required.

Coordinate with internal teams to ensure timely and accurate communication.

Maintain customer service logs and CRM records.

Follow up after events to collect feedback and ensure customer satisfaction.

Requirements

1–3 years of experience in customer service, preferably in events, hospitality, or related industries.

Excellent verbal and written communication skills in English.

Strong organizational and multitasking abilities.

Familiarity with CRM tools, MS Office, or Google Workspace.

Ability to handle urgent situations calmly and professionally.

Customer-first attitude with a positive, solution-oriented approach.

Graduate in any discipline.

Interested candidates can apply now!

If you enjoy helping customers and creating excellent experiences, we'd love to hear from you.

Pay

₹18,000.00 - ₹22,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person