Service Coordinator

Role

Service Coordinator (Battery & Charger)

Job Location

MIDC, Chakala, Andheri East, Mumbai.

Experience

3 months to 3 years experience as a Service Coordinator (preferably handling Batteries / Chargers or similar).

Salary

₹15,000 – ₹20,000 per month

Education

Electrical Engineer / Mechanical Engineer / ITI Graduate.

Notice Period

Immediate Joiners Preferred

CANDIDATES FROM THE SAME OR ANCILLARY INDUSTRIES ONLY SHOULD APPLY.

Company Overview

Dyna Energy Solutions LLP is a leading manufacturer of batteries, chargers, and energy solutions with nearly two decades of experience. We cater to UPS, automotive, electric vehicles, elevators, and emergency lighting applications. With expansion into EV batteries and chargers, we are committed to delivering sustainable, high-performance energy solutions for the future.

Position Overview

We are seeking an experienced Service Coordinator for our Battery & Charger department. The role involves coordinating service operations, handling customer complaints, reporting, and ensuring high customer satisfaction. The candidate will manage 3-4 engineers, and support warranty resolution processes.

Key Skill Sets

Knowledge of lead-acid & lithium-ion batteries and chargers.

Customer service and grievance resolution.

Preparation of service, fault, and MIS reports.

Coordinate and supervise warehouse service engineers across 2-3 locations.

Strong organizational, time management, and communication skills.

Attention to detail and commitment to customer satisfaction.

Main role will require providing good customer service, being available on the phone to handle customer grievances round the clock.

Job Responsibilities

Coordinate with warehouse engineers that are receiving and testing - servicing, fault analysis, and resolution of batteries and chargers.

Manage customers telephonically and respond to them giving timely updates with regards to batteries / chargers received and resolution being given.

Supervise a team of 3–4 warehouse service engineers performing battery/charger checks.

Prepare accurate MIS reports and submit to the management from time to time.

Ensure all service calls are attended to and closed in a timely manner, maintaining high customer satisfaction.

Maintain MIS and other reports to track service performance and service call closures.

Continuously update technical knowledge and skills through training and learning about new products.

Behavioral & Personal Attributes

Strong interpersonal and communication skills.

Customer-focused and problem-solving mindset.

Ability to work independently and manage a small team.

Proactive, responsible, and accountable for results.

Detail-oriented with good documentation habits.

Required Experience

Should have 3 months - 2 years experienced in batteries, chargers, or related service operations.

Should have experienced in managing warehouse service engineers and service coordination.

Strong knowledge of lead-acid and lithium-ion batteries and chargers.

Preferred Candidate Location

Andheri, Mumbai or nearby Mumbai suburban areas.

Candidates from a similar field with experience of handling a similar role are welcome.

Contact - 8828803808

Email - hr@dynahitech.com

Job Types

Full-time, Permanent

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Internet reimbursement

Provident Fund

Application Question(s)

Current location in Mumbai

Total Experience in Electric Vehicle Industry

Total Experience as a Service Incharge in Lead-acid, Lithium-ion Batteries and Chargers

Total Experience in Lead-acid, Lithium-ion Batteries and Chargers Service work

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reason to leave a Current job

Current and Expected Salary ?

Education

Diploma (Required)

Experience

Service Coordinator

3 years (Required)

battery & charger service

1 year (Required)

Location

Andheri East, Mumbai, Maharashtra (Preferred)

Work Location

In person