Customer Support Executive (CSE)

Job Title

Customer Support Executive Location: Mumbai, Chembur

Experience

0–2 Years

Industry

Banking / Financial Services

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, emails, or chat.
• Address customer queries related to banking products, services, accounts, and transactions.
• Resolve customer complaints and grievances in a timely and professional manner.
• Educate customers about company policies, procedures, and service offerings.
• Escalate complex issues to relevant departments and ensure proper follow-up.
• Maintain accurate records of customer interactions and transactions.
• Ensure high levels of customer satisfaction and service quality.
• Adhere to company guidelines, compliance standards, and service protocols.
• Support customer onboarding and basic account-related assistance.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred: Commerce, Finance, Business Administration).
• 0–2 years of experience in customer service (banking/financial services preferred but not mandatory).
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic knowledge of banking processes and customer service practices.
• Ability to handle customer concerns with patience and professionalism.
• Proficiency in MS Office and basic computer skills.

Preferred Skills

• Experience in call center or banking customer support roles.
• Familiarity with CRM tools or customer support systems.
• Ability to handle high-volume customer interactions.

Key Competencies

• Customer-centric approach
• Active listening
• Conflict resolution
• Time management
• Adaptability and teamwork

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person