Patient Counsellor

The hired person will be responsible to guide patients through their treatment journey, explain treatment procedures and financial aspects, ensure timely follow-ups, and coordinate with doctors and internal departments. The candidate should possess excellent communication skills, empathy, and the ability to build patient trust while ensuring a smooth and positive patient experience.

Responsibilities

Counsel patients regarding treatment procedures, consultations, and the overall treatment journey.

Explain treatment packages, estimated costs, payment schedules, and available payment options clearly and transparently.

Follow up with patients after consultations to understand their concerns, address queries, and encourage continuity of care.

Coordinate with doctors, nursing staff, billing, laboratory, pharmacy, and other departments to ensure smooth patient management.

Schedule appointments and maintain regular communication with patients regarding consultations, investigations, and treatment plans.

Address patient queries and concerns with empathy, professionalism, and confidentiality.

Maintain accurate patient counselling records, follow-up trackers, and related documentation.

Adhere to hospital policies, patient confidentiality requirements, and quality standards.

Qualifications and Requirements

Minimum 2 years of experience in a hospital, clinic, IVF center, or other healthcare setup.

Experience in patient counselling, patient relations, treatment coordination, or financial counselling.

Excellent verbal communication and interpersonal skills.

Ability to explain treatment costs and financial information clearly.

Pay

₹40,000.00 - ₹50,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person