Receptionist

Job Title

Receptionist

Company

ISPAN Wellness Centre

Employment Type

Full-Time

Experience

1–2 Years Preferred

Department

Front Office & Administration

About ISPAN Wellness Centre

ISPAN Wellness Centre focuses on health, wellness, and patient care. We are looking for a friendly, organised, and professional Receptionist to manage front-desk operations, assist patients, coordinate appointments, and ensure a smooth experience for everyone visiting the centre.

Job Responsibilities

Welcome patients and visitors warmly and assist them with their queries.

Manage patient appointments, bookings, cancellations, and follow-up schedules.

Handle incoming phone calls, WhatsApp enquiries, and general customer queries.

Maintain patient registration details and update records accurately.

Coordinate with physiotherapists and other staff regarding appointments and patient schedules.

Manage billing, payment collection, and receipts, where required.

Maintain daily appointment records and assist with basic administrative tasks.

Ensure the reception area remains clean, organised, and professional.

Follow up with patients regarding upcoming appointments and missed sessions.

Handle patient information confidentially and maintain professional communication.

Assist with daily operations to ensure a positive patient experience.

Requirements & Qualifications

Minimum qualification

PUC or any bachelor's degree.

Previous experience in reception, front-office operations, customer service, or healthcare administration is preferred.

Good verbal communication skills in English and Hindi/Kannada.

Basic computer knowledge, including MS Office, email, and appointment scheduling.

Good organisational and multitasking abilities.

A friendly attitude with strong interpersonal and customer service skills.

Ability to handle patients and visitors professionally.

Attention to detail when maintaining records and handling payments.

Preferred Skills

Experience working in a hospital, clinic, physiotherapy centre, or wellness centre.

Ability to manage appointments and coordinate multiple schedules.

Professional telephone etiquette and patient-handling skills.

Basic billing and cash-handling knowledge.

Job Types

Full-time, Permanent

Pay

₹9,919.21 - ₹30,869.51 per month

Experience

Medical receptionist

1 year (Preferred)

Customer relationship management: 1 year (Preferred)

Work Location

In person