Dialer Executive

Job Description

Dialer Executive – BPO Voice Process

Company

Atiya Healthcare Pvt. Ltd.

Location

Karol Bagh, New Delhi

Experience

2–6 Years

Employment Type

Full-Time

Preferred Candidate

Immediate Joiner

Job Summary

We are looking for an experienced Dialer Executive with hands-on expertise in the Ameyo Dialer, BPO voice process operations, data churning, and campaign strategy. The candidate will be responsible for managing dialer operations, optimizing calling campaigns, maintaining data quality, and ensuring smooth connectivity and productivity for calling teams.

Key Responsibilities

• Manage and monitor daily dialer operations using the Ameyo Dialer.
• Configure and execute outbound and inbound calling campaigns.
• Perform data churning, data segmentation, cleansing, and uploading for campaigns.
• Develop and implement effective campaign strategies to improve contact rates and agent productivity.
• Manage campaign setup, routing, skill creation, agent ID creation, and user access.
• Monitor dialer performance, call connectivity, abandonment rates, and agent utilization.
• Generate daily, weekly, and monthly dialer performance reports.
• Coordinate with operations, IT, and calling teams to resolve dialer-related issues.
• Analyze campaign performance and recommend improvements to increase connect rates and conversions.
• Ensure accurate campaign configurations and adherence to operational requirements.

Required Skills

• Hands-on experience with Ameyo Dialer.
• Strong knowledge of BPO voice process operations.
• Expertise in data churning, data management, and campaign planning.
• Knowledge of campaign creation, routing, skill creation, and agent ID management.
• Understanding of outbound and inbound dialer operations.
• Experience in report generation and performance analysis.
• Good analytical, troubleshooting, and coordination skills.
• Knowledge of Excel and dialer MIS reporting is preferred.

Educational Qualification

Graduate in any discipline; relevant BPO dialer operations experience is preferred.

Experience Required

2–6 years of experience in dialer operations within a BPO or call center environment, preferably with hands-on Ameyo Dialer experience.

How to Apply

Interested candidates can share their updated resumes with the recruitment team.

Contact Person

HR Nancy

Contact Number

9773743345

Website

nancy@atiyahealthcare.com

Pay

₹30,000.00 - ₹50,000.00 per month

Work Location

In person