Front Office Associate

A Front Office Associate is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, answering guest inquiries, and providing excellent customer service. The associate serves as the first point of contact for guests and helps ensure a smooth and pleasant hotel experience.

Duties and Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-in and check-out procedures.
• Manage room reservations, cancellations, and booking inquiries.
• Verify guest identification and reservation details.
• Provide information about hotel facilities, services, room types, and rates.
• Handle guest requests, complaints, and inquiries politely and efficiently.
• Answer telephone calls, emails, and other guest communications.
• Coordinate with housekeeping to confirm room status and room readiness.
• Prepare guest bills, process payments, and issue receipts.
• Maintain accurate guest records and update information in the hotel management system (PMS).
• Handle key cards and guest room assignments according to hotel procedures.
• Coordinate with other departments to meet guest requirements.
• Maintain the cleanliness and professional appearance of the front desk.
• Follow hotel policies, security procedures, and guest privacy standards.
• Promote hotel facilities and additional services when appropriate.

Required Skills and Qualifications

• Good communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Basic computer knowledge and familiarity with hotel PMS software.
• Good customer service and problem-solving skills.
• Basic knowledge of billing, payments, and reservations.
• Ability to handle guest complaints calmly.
• Teamwork, time management, and attention to detail.
• Previous hotel experience is preferred, but freshers may also apply.

Key Responsibilities

• Ensure smooth guest arrivals and departures.
• Maintain accurate reservations and guest records.
• Provide prompt and courteous guest service.
• Coordinate effectively with housekeeping and other hotel departments.
• Maintain guest satisfaction and follow hotel service standards.

Key Performance Standards

• Guest satisfaction and positive feedback.
• Accuracy of check-in, check-out, and billing.
• Efficient handling of reservations and guest requests.
• Professional communication and grooming.
• Compliance with hotel policies and procedures.

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person