Front Office Associate

Company Description

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces

Job Description 1. Guest Relations \& Customer Service

• Welcome guests warmly and professionally, ensuring a personalized and hospitable experience.
• Assist guests with their inquiries, requests, and concerns promptly and courteously.
• Maintain the highest standards of guest satisfaction and service excellence.
• Anticipate guest needs and provide personalized services to enhance the overall guest experience.
• Handle guest complaints professionally and escalate issues to the appropriate authority when required.

Front Desk Operations

• Perform guest check-in and check-out procedures efficiently and accurately.
• Verify guest identification, registration details, and payment information.
• Manage room allocations, room changes, and guest requests in coordination with the Housekeeping and Reservations teams.
• Ensure accurate billing, folio management, and settlement of guest accounts.
• Maintain proper records of guest transactions and front desk activities.

Reservations \& Communication

• Assist guests with room reservation inquiries, modifications, and cancellations.
• Handle incoming calls, emails, and guest messages professionally.
• Provide accurate information regarding hotel facilities, services, dining options, and local attractions.
• Coordinate with the Reservations team to ensure room availability and accurate booking information.

Interdepartmental Coordination

• Coordinate with Housekeeping regarding room status, cleanliness, and room readiness.
• Liaise with Concierge, Bell Desk, Security, Food \& Beverage, and other departments to fulfill guest requirements.
• Ensure smooth communication during shift handovers and maintain proper records of pending tasks.

Hotel Standards \& Compliance

• Adhere to the hotel's Standard Operating Procedures (SOPs), grooming standards, and service protocols.
• Maintain confidentiality of guest information and hotel records.
• Follow hotel policies related to safety, security, and emergency procedures.
• Ensure the front desk area remains clean, organized, and presentable at all times.

Qualifications* Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.

• 1–2 years of experience in Front Office operations, preferably in a 5-star or luxury hotel.
• Freshers with excellent communication skills and a strong service orientation may also be considered.
• Knowledge of hotel property management systems (PMS) such as Opera is preferred.
• Good command of English; knowledge of additional languages is an advantage.

Additional Information* Excellent verbal and written communication skills.

• Strong interpersonal and guest-handling abilities.
• Professional grooming and a pleasant personality.
• Customer-focused attitude with a passion for hospitality.
• Good problem-solving and decision-making skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and accuracy in handling guest transactions.
• Flexibility to work rotational shifts, weekends, and public holidays.