CSE (Customer Support Executive)

• Handle customer queries and provide accurate and timely resolutions through calls, emails, chats, and other support channels.

• Log, track, update, and close customer tickets in accordance with defined SLAs.

• Conduct first level troubleshooting for the company products/solutions

• Perform essential checks to confirm the reported issues have been successfully resolved.

• Understand customer requirements and concerns and coordinate with relevant internal teams for resolution.

• Maintain proper records of customer interactions, complaints, requests, and resolutions.

• Follow up with customers to ensure timely and satisfactory closure of issues.

• Escalate complex or unresolved issues to the appropriate team or manager.

• Coordinate with technical, product, operations, and other internal teams to resolve customer issues effectively.

• Maintain strong and professional relationships with clients and customers.

• Monitor customer issues and identify recurring concerns or service gaps.

• Share customer feedback and insights with relevant internal teams to support product and service improvements.

• Track customer support metrics and prepare basic reports on queries, complaints, response times, and resolutions.

• Ensure adherence to defined response and resolution timelines.

• Continuously look for ways to improve customer experience and support processes.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

• Provident Fund

Work Location

In person