Reception/Administration Assistant/ counsellor

Job Title

Receptionist & Student Counsellor

Company

English Springs Study Abroad Consultancy (ESSAC)

Location

SR Nagar, Hyderabad, Telangana

Job Type

Full-time

Work Mode

On-site

Job Summary

We are looking for a friendly, organised, and professional Receptionist & Student Counsellor to join our team. The ideal candidate will manage front-office operations, communicate with students and parents, handle enquiries, and assist students interested in English language training and overseas education opportunities.

Key Responsibilities Reception & Front Office

Welcome students, parents, visitors, and business partners professionally.

Answer phone calls, WhatsApp messages, and general enquiries.

Maintain student records, appointment schedules, and enquiry databases.

Manage incoming and outgoing communication, emails, and documentation.

Coordinate daily office activities and maintain an organised reception area.

Follow up with prospective students and schedule counselling appointments.

Student Counselling

Understand students' educational backgrounds, career goals, and study-abroad aspirations.

Provide initial guidance on overseas education opportunities, courses, admissions, and application procedures.

Explain available English language training programmes, including IELTS, PTE, CELPIP, and Duolingo English Test, as applicable.

Assist students with application documentation and admission-related processes.

Follow up with prospective students and maintain regular communication throughout the counselling process.

Coordinate with senior counsellors, trainers, universities, and education partners when required.

Maintain accurate enquiry records and support student enrolment targets.

Requirements

Good communication skills in English; Telugu and Hindi are an advantage.

Basic computer knowledge, including MS Office, email, and internet usage.

Good interpersonal skills and a student-friendly attitude.

Ability to organise records, handle multiple tasks, and follow up with enquiries.

Willingness to learn about overseas education and English language training.

Freshers with good communication skills are welcome to apply. Experience in reception, customer service, sales, or educational counselling is an advantage.

Preferred Skills

Telephone etiquette and professional communication.

Customer relationship management and lead follow-up.

Basic documentation and data-entry skills.

Counselling, persuasion, and problem-solving abilities.

What We Offer

Opportunity to grow in the education consultancy industry.

Training and guidance on student counselling and admissions.

Supportive working environment.

Career development opportunities based on performance.

How to Apply

Interested candidates can apply through Indeed with their updated resume. Shortlisted applicants will be contacted for an interview.

Pay

₹20,000.00 - ₹40,000.00 per month

Work Location

In person