Operation Manager- Healthcare

Foundever · Hyderabad

Senior

PayPay not listed

WhereHyderabadTelangana

TypeFull time

Posted23 Oct15 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list30 named

Live chatQuality indicator monitoringCustomer communicationStaff supervisionTeam member evaluationPerformance coachingEmail communicationTeam leadershipOperations coordinationCoachingCustomer satisfaction trackingInbound voicePerformance evaluation feedbackTeam developmentCompliance managementAchieving service-level targetsBachelor's degreeContinuous improvementCustomer service through social mediaClient servicesQuality improvementQuality compliance managementEmployee performance appraisalsClient communication managementOperational excellence initiativesClient communication skillsTrainingProcess managementClient liaisonClient interaction via phone calls

About this job

Req ID#: 418251

IN, Hyderabad,

Job Description

Primary Job Responsibilities

Responsible for operations delivery for the customer service process for the largest

Key KPIs include Service Levels, NPS/CSAT and Quality Assurance

People Metrics – Shrinkage and Attrition

Channel of service – Inbound Voice, Social Media, Chat & Email

Conducting Performance Reviews and Coaching for team members

Weekly client interaction

Quality and Training

Team management / Performance evaluation

Process Improvement / Compliance

Identify and drive continuous improvements and initiatives in process

Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team

Skills/Knowledge/Abilities

Education-Any Graduate

Experience Target-12- 18 years

Specialized Certifications

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