Guest Service Associate

Guest Welcome & Experience Order taking, assisting the guest Upselling & cross selling Food & beverage service Guest complain & resolution Billing & payment Maintaining guest relations & making them feel valued Following restaurant SOPs, hygiene & restaurant standards Teamwork & operations Expected behavior Guest first attitude Professional & respectful communication Positive body language Active listening Teamwork Ownership & accountability Punctuality & discipline Willingness to learn Ability to remain calm during busy hours Qualifications & Experience Min 12th standard preferred Previous experience in a restaurant, café, hotel or customer-service environment Freshers with a positive attitude, willingness to learn Confidence, good communication skills and basic English proficiency Ability to work in shifts, weekends and on public holidays