Customer Support Executive – Online Doctor Consultation

Job Title

Customer Support Executive – Online Doctor Consultation

Location

Bengaluru, Karnataka – 2 Openings; Tiruppur, Tamil Nadu – 2 Openings

Experience Level

Fresher & 3+ Years

Employment Type

Full-time

Language Requirements

Bengaluru

Kannada, Hindi and English.

Tiruppur

Tamil and English.

Company Overview

FirstCareNow is a healthcare technology platform focused on improving access to

healthcare services through digital solutions, including online doctor consultations.

Role Overview

We are looking for customer-focused professionals to support users accessing

FirstCareNow's online doctor consultation services. The candidates will assist customers

with enquiries, consultation bookings, service-related concerns and coordination with

internal teams to ensure a smooth customer experience.

Key Responsibilities

Handle customer enquiries through phone calls, chat, WhatsApp or other approved support channels.

Guide customers through the online doctor consultation and appointment booking process.

Assist customers with booking confirmations, consultation status and general service-related queries.

Coordinate with doctors and internal teams to resolve customer concerns.

Handle complaints professionally and escalate unresolved issues to the appropriate team.

Maintain accurate customer interaction records and follow-up details.

Ensure customers receive timely and accurate information.

Follow company procedures for customer confidentiality and data protection.

Collect customer feedback and highlight recurring service issues to the relevant team.

Experience & Education

Minimum 3+ years of experience in customer support, customer service or contact centre operations.

A bachelor's degree or relevant customer service qualification is preferred.

Bengaluru candidates must be proficient in Kannada, Hindi and English.

Tiruppur candidates must be proficient in Tamil and English.

Experience in healthcare, hospitals, pharmacies, telemedicine or appointment booking services is preferred.

Basic computer knowledge and familiarity with CRM or customer support tools are required.

Preferred Skills & Competencies

Excellent verbal communication and listening skills.

Customer handling, problem-solving and complaint resolution.

Patience, empathy and a customer-focused approach.

Ability to manage multiple enquiries and follow-ups.

Familiarity with online consultation and healthcare service workflows.

Ability to maintain accurate records and coordinate with multiple teams.

What We Offer

Opportunity to work in the digital healthcare sector.

Exposure to online consultation and customer service operations.

Professional learning and development opportunities.

Supportive and collaborative work environment.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Provident Fund

Work Location

In person