Logistics Executive

ABOUT THE POSITION

The Logistics Executive will coordinate and track warehouse and online order shipments, support internal teams with logistics-related matters, and follow up on deliveries and reverse pickups to help ensure timely and efficient logistics operations.

JOB RESPONSIBILITIES

Coordinate shipping and tracking of online orders.

Act as the warehouse point of contact for the CX team.

Coordinate reverse pickups for B2B and B2C orders whenever required.

Track shipments dispatched from the warehouse and follow up on delays or delivery issues.

Support Retail POCs with logistics-related queries and shipment issues.

Support the International Export Team with shipment coordination when required.

Work with the logistics team to monitor TAT for B2C orders.

Monitor shipment TAT and logistics partner SLAs, and follow up on delays.

Coordinate resolution of delayed, lost, damaged, misrouted, or undelivered shipments.

Follow up on POD, delivery confirmation, and reverse pickup closure.

Maintain shipment trackers and prepare regular reports on dispatched, delivered, delayed, and pending shipments.

Coordinate with Warehouse, CX, Retail, Export, and courier partners to resolve issues promptly.

Identify recurring logistics issues and suggest improvements to delivery performance and costs

Requirements

BASIC QUALIFICATIONS

Basic knowledge of logistics, shipment tracking, and courier operations.

Working knowledge of MS Excel or Google Sheets.

Good coordination, communication, and follow-up skills.

Benefits

Provident Fund

Over time allowance

Health Insurance