Customer Support and Logistics Executive

Company Overview

Lumov is a venture-backed healthcare startup focused on revolutionizing musculoskeletal pain management. We are building India’s leading comprehensive one-stop brand addressing diverse patient needs through orthotics & orthopedic supports, rehabilitation aids, lifestyle, and over-the-counter products.

The Role

We’re looking for an organised and detail-oriented Customer Support and Logistics Executive to manage end-to-end order operations, inventory coordination, customer support, logistics, and receivables.

The role involves working closely with Sales, Clinics, Customers, Warehouse, Supply Chain, Shipping Partners, and Finance teams to ensure smooth order fulfilment and timely collections.

Key Responsibilities

Manage B2B, B2C, Shopify, and e-commerce orders from order placement to delivery

Track orders, inventory, shipments, deliveries, and pending orders

Listen actively to customers, understand their concerns and feelings, and respond with patience, compassion, and a willingness to help resolve their issues

Coordinate with Sales, Clinics, Customers, internal teams, and shipping partners

Follow up with packaging and logistics teams to ensure timely dispatch and delivery

Assign deliveries to internal and external delivery teams

Resolve order and delivery-related issues and ensure timely closure

Create invoices and manage ERP-related activities

Track customer payments and follow up on outstanding receivables

Coordinate for payment collection and reconciliation

Maintain accurate operational, inventory, sales, and financial records

Prepare MIS reports related to orders, inventory, shipments, and receivables

Required Qualifications

Education

Bachelor’s/Master’s degree in Commerce, Finance, Supply Chain, Logistics, or a related field

Knowledge of Receivables and Supply Chain processes

Strong Advanced Excel skills

Good working knowledge of Google Workspace

Strong communication, coordination, and follow-up skills

Kannada, English, and Hindi proficiency

Strong attention to detail and ability to manage multiple tasks

Preferred Profile

Experience in Customer Support, Supply Chain, Order Management, E-commerce Operations, Logistics, or Receivables

Experience with ERP systems is an advantage

Ability to manage multiple stakeholders and priorities in a fast-paced startup environment

What We Offer

Rapid professional growth in a scaling healthcare startup

Collaborative, entrepreneurial, and dynamic work culture

Exposure to Supply Chain, E-commerce Operations, and Finance

Opportunity to work across multiple functions and gain end-to-end business exposure

Job Details

Employment Type

Full-time

Location

Mahadevapura, Bengaluru

Joining

Immediate Joiners

www.lumovhealth.com

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person