Guest Service Associate (Front Office)

Key Responsibilities

Greet and welcome guests in a warm and professional manner.

Handle check-in and check-out procedures efficiently.

Manage room reservations, cancellations, and modifications.

Answer phone calls, emails, and respond to guest inquiries promptly.

Provide information about hotel services, facilities, and local attractions.

Maintain accurate guest records using the hotel management system.

Handle guest complaints and escalate issues when necessary.

Coordinate with housekeeping and other departments to ensure room readiness.

Process payments, prepare bills, and maintain cash handling procedures.

Ensure the reception area is clean, organized, and presentable at all times.

Follow hotel policies, safety procedures, and service standards.

Job Types

Full-time, Fresher

Pay

₹13,000.00 - ₹18,000.00 per month

Benefits

Food provided

Work Location

In person