City Head Operations

City Operations Manager / Senior Manager – City Operations

Department

Operations

Reporting To

General Manager (GM)

Location

Hyderabad

Employment Type

Full-Time

Job Summary

We are looking for an experienced City Operations Manager to manage end-to-end operations across the assigned city/territory.

The person will be responsible for ensuring availability of healthcare service providers such as Doctors, Nurses and Physiotherapists across assigned PIN codes, managing client relationships, onboarding service providers, resolving operational issues and driving service quality, revenue and profitability.

This is a hands-on field operations and leadership role with responsibility for city-level P&L.

Key Responsibilities

City Operations & Network Management

Manage day-to-day operations across the assigned city.

Ensure adequate availability of Doctors, Nurses, Physiotherapists and other service providers.

Identify areas/PIN codes where service providers are insufficient.

Develop and execute plans to improve PIN-code coverage.

Ensure fulfilment of all generated service requirements.

Service Provider Onboarding

Identify and onboard new healthcare service providers.

Build and maintain a strong provider network.

Maintain relationships with existing providers.

Handle provider schedules, payments and operational issues.

Client Management

Act as the primary SPOC for clients.

Conduct regular client visits and interactions.

Collect feedback regarding service quality.

Handle client escalations and resolve issues quickly.

Maintain strong client relationships and improve retention.

Field Operations

Conduct regular field visits and customer connects.

Monitor service quality at the ground level.

Conduct operational audits.

Resolve provider-client disputes.

Ensure smooth service delivery.

Business Development & Revenue

Support city-level sales and revenue generation.

Identify opportunities to expand the service network.

Onboard new service/business partners.

Improve revenue while controlling operational costs.

Team & Provider Development

Ensure periodic grooming, communication, technical and soft-skill training for service providers.

Monitor performance and service quality.

Take corrective action where required.

P&L Management

Take ownership of city-level P&L.

Monitor revenue and operating costs.

Identify opportunities for cost optimisation.

Drive profitable city operations.

Key Performance Indicators

PIN-code serviceability

Target 100%

Customer visit/connect completion: 100%

New provider acquisition

Monthly onboarding targets

Client retention

>95%

Provider availability across assigned zones

Revenue growth

Cost control

Service fulfilment and quality

Education

Bachelor's degree in any relevant discipline.

MBA/PGDM in Operations, Healthcare Management, Business Administration or Sales would be an advantage.

Experience

Recommended

5–10+ years of experience in

City/Regional Operations

Healthcare operations

Home healthcare

Healthcare staffing

Field operations

Service operations

Partner/vendor management

Business development

Skills Required

City/Regional operations management

Team management

Client relationship management

Vendor/partner management

Healthcare provider onboarding

Field operations

Business development

Revenue and P&L management

Problem solving and conflict resolution

Strong communication and negotiation skills

MS Excel / CRM / reporting

Pay

₹500,000.00 - ₹800,000.00 per year

Work Location

In person