Patient Care Coordinator

The Patient Care Coordinator is responsible for supporting consultants and ensuring smooth coordination of patient care services in the eye hospital. The role includes assisting doctors during consultations, coordinating patient flow, handling basic ophthalmic equipment, and ensuring a positive patient experience throughout the patient journey

Key Responsibilities

Assist doctors during OPD consultations and minor procedures.

Coordinate patient appointments, investigations, and follow-up visits.

Handle wheelchair movement and assist patients in safe transportation within the hospital premises.

Operate and assist in handling AR/NCT machine for preliminary patient investigations.

Guide patients regarding treatment plans, surgery schedules, and medication instructions.

Maintain and update patient medical records accurately.

Ensure smooth patient flow in consultation rooms and diagnostic areas.

Communicate effectively with patients, attendants, nursing staff, and other departments.

Assist in counseling patients regarding procedures and post-treatment care.

Monitor patient waiting time and provide timely updates.

Handle patient queries and escalate concerns when required.

Maintain cleanliness and readiness of consultation rooms and equipment.

Support doctors in documentation, reports, and prescription coordination.

Follow hospital protocols related to patient safety, infection control, and confidentiality.

Education

PUC/Graduate

Experience

0-1 year

Vacancies

1