Customer Support Executive (CSE)

Role Summary

We are looking for individuals with strong communication and relationship-building skills to handle customer queries, provide timely assistance, and maintain good product knowledge.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with product, service, and offer-related queries.
• Provide support through calls, chat, and email.
• Understand customer needs and offer suitable solutions.
• Maintain strong product and service knowledge.
• Communicate clearly and professionally with customers.
• Coordinate with internal teams for refunds, technical support, and product queries.
• Escalate unresolved issues and ensure timely resolution.

Eligibility Criteria

• Graduation and Masters in Finance specialisation is a must.
• Excellent verbal and written communication skills.

Required Skills

• Strong customer relationship-building abilities.
• Ability to write clear, concise, and accurate emails.
• Good problem-solving and interpersonal skills.
• Willingness to learn and develop comprehensive product and service knowledge.

Structure

• Onsite, full-time
• Timing: 10 AM to 6 PM
• Working days: Monday to Saturday

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

• Health insurance
• Paid sick time
• Paid time off

Work Location

In person