Operations Manager (Growth) Saas IT Product

Job Title: Operations Manager - Growth Company Details Company Name: Trilog Technologies Pvt. Ltd. (Product: Jwellog) Location: Jaipur, Rajasthan Job Type: Full-Time Experience Required: 1-5 Years Industry: SaaS / IT Job Summary Own the post-sales engine for Jwellog, our Jewellery Management SaaS. We are looking for an experienced Operations Manager to handle client success, team leadership, renewals, and workflow optimization. Core Ownership & Responsibilities 1. Existing Client Success: Manage onboarding, adoption, retention, and overall account health. 2. AMC Renewals & Collections: Handle due tracking, follow-ups, payment closure, and MIS. 3. Support Team Leadership: Oversee tickets, SLAs, escalations, and team performance. 4. Daily Training Planner: Drive product, process, communication, and call coaching. 5. SOPs, MIS & Workflow: Maintain trackers, compliance, reporting, and process improvement. 6. Sales-to-Post-Sales Bridge: Ensure structured handover and zero commitment gaps. Candidate Requirements Must have hands-on SaaS / IT operations experience. Proven track record in team handling and managing client escalations. Strong workflow ownership and communication skills. How to Apply Email: contact@jwellog.com WhatsApp: +91 95880 70772