Operations Manager (Resort)

Position

Operations Manager – Resort

Department

Resort Operations

Number of Vacancies

1

Location

Sunrise Dream World Resort, Jaipur

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee the overall day-to-day operations of the resort, ensuring smooth functioning of all departments, excellent guest experiences, operational efficiency, staff coordination, and adherence to company standards.

The candidate will be responsible for coordinating with department heads, monitoring operational performance, resolving guest concerns, and ensuring that all resort facilities and services operate efficiently.

Key Responsibilities

Overall Resort Operations

Manage and supervise the daily operations of the entire resort.

Ensure smooth functioning of all operational departments.

Monitor daily activities and ensure proper coordination between departments.

Conduct regular operational inspections and ensure compliance with company SOPs.

Ensure all facilities and services are operational and maintained properly.

Department Coordination

Coordinate with Front Office, Housekeeping, Kitchen, F&B, Water Park, Game Zone, Security, Garden, Maintenance, and other departments.

Monitor department-wise performance and resolve operational challenges.

Conduct regular meetings with department heads and supervisors.

Ensure proper staff allocation and duty management as per operational requirements.

Guest Experience & Service

Ensure high standards of guest service, hospitality, and satisfaction.

Handle guest complaints, escalations, and service-related issues.

Monitor guest feedback and take corrective actions.

Ensure timely service and proper arrangements for guests, groups, and corporate events.

Staff Management

Supervise department heads, supervisors, and operational staff.

Monitor staff discipline, grooming, attendance, and performance.

Identify training requirements and support staff development.

Ensure proper implementation of company policies and operational procedures.

Revenue & Cost Control

Monitor operational expenses and control unnecessary costs.

Ensure optimum utilization of manpower, materials, and resources.

Monitor wastage, inventory consumption, and departmental expenses.

Coordinate with Accounts and Sales & Marketing teams regarding operational and business requirements.

Safety, Hygiene & Compliance

Ensure cleanliness, hygiene, and safety standards across the resort.

Monitor safety arrangements for guests and employees.

Ensure proper functioning of water park facilities, games, equipment, and other activities.

Coordinate with the concerned departments for maintenance and emergency situations.

Ensure compliance with applicable operational and safety requirements.

Reporting & Administration

Prepare and review daily, weekly, and monthly operational reports.

Report operational issues, staff requirements, maintenance needs, and performance updates to senior management.

Monitor departmental checklists, registers, and SOP implementation.

Implement improvements to enhance operational efficiency and guest satisfaction.

Required Skills & Qualifications

Graduate in Hotel Management, Hospitality Management, or a related field preferred.

Strong experience in resort, hotel, or hospitality operations.

Excellent leadership, team management, and decision-making skills.

Good knowledge of Front Office, Housekeeping, F&B, Kitchen, and resort operations.

Ability to manage multiple departments simultaneously.

Strong guest handling, communication, and problem-solving skills.

Knowledge of cost control, inventory management, and operational reporting.

Basic computer knowledge and reporting skills.

Ability to work under pressure and manage large teams.

Experience

5–8 years of relevant experience in hotel or resort operations, preferably with previous experience in a managerial role.

Preferred Candidate

A candidate capable of independently managing the overall resort operations, leading multiple departments, maintaining service standards, controlling operational costs, and ensuring smooth day-to-day functioning of the property.

Pay

₹25,000.00 - ₹40,000.00 per month

Work Location

In person