Retail Operations Manager

We are looking for a hands-on, commercially minded manager to lead the client journey, drive store sales, translate design language into personalised garments, and oversee tailoring production from order to delivery

Sales & Client Relationships

Welcome clients, understand their needs and recommend suitable garments, fabrics, styles and customisationoptions.

Drive sales across bespoke tailoring, ready-to-wear and occasionwear; convert walk-ins, enquiries, referrals andappointments into confirmed orders.

Build lasting client relationships through personalised service, timely follow-ups and repeat-business development.

Maintain client records, measurements, preferences, purchase history, quotations and pending enquiries.

Meet agreed sales targets and identify opportunities to cross-sell bespoke and ready-to-wear offerings.

Bespoke Consultation & Customisation

Use design assets, lookbooks and samples to help clients visualise and customise garments within the brand’s design language.

Advise on silhouettes, fabrics, colours, linings, buttons, lapels, collars, pockets, embroidery and other relevant details.

Take accurate measurements and prepare complete order dockets with specifications, pricing and committed delivery dates.

Translate client requirements into clear, practical instructions for the design and tailoring teams.

Recognise when a request needs technical input, new design development, costing approval or management sign-off.

Tailoring Production & Workflow

Manage daily workflow and allocate work across the tailoring team according to priorities and capacity.

Ensure tailors receive correct measurements, design specifications, fabrics and trims before work begins.

Maintain a live production tracker from order confirmation through cutting, stitching, finishing, trials, alterations,quality checks and delivery, as applicable.

Monitor progress, identify bottlenecks early and take corrective action to protect delivery commitments.

Coordinate fittings and ensure alterations and fit corrections are communicated clearly and completed on time.

Conduct quality checks and escalate technical issues, material shortages or quality concerns promptly.

Client Experience & Delivery

Act as the primary point of contact throughout the client’s order journey.

Coordinate appointments, trials, fittings, alterations and final handovers.

Keep clients informed of order progress and communicate timeline changes proactively.

Resolve routine service issues professionally and ensure finished garments meet agreed specifications.

Store Operations & Team Management

Maintain store presentation, organisation and merchandising standards.

Track stock movement, orders, payments, pending balances and deliveries accurately.

Coordinate with design, store and management teams to ensure smooth daily operations.

Set clear priorities for the tailoring team, review productivity and address recurring delays or quality issues.

Provide concise daily or weekly updates on sales, pending orders, production status, delivery risks and clientfeedback.

Candidate Profile

Experience in premium fashion retail, bespoke tailoring, garment production or luxury client servicing.

Strong sales, client relationship and communication skills.

Practical understanding of garment construction, fabrics, measurements, fit and alterations.

Ability to translate design references and client preferences into workable production instructions.

Experience coordinating tailors, workshops or garment production is strongly preferred.

Highly organised, detail-oriented and comfortable using spreadsheets or order-management tools.

Commercially aware, hands-on and confident managing client expectations and delivery timelines.

What Success Looks Like

Success in this role means consistent sales performance, stronger enquiry conversion and repeat business, accurateorder documentation, fewer avoidable errors and reworks, reliable production visibility, on-time delivery, and aconsistently premium client experience.

The ideal candidate combines the instincts of a salesperson, the practical understanding of agarment specialist and the discipline of a production manager.

Pay

Up to ₹50,000.00 per month

Work Location

In person