Customer Care Executive
Kaya Skin Clinic · Chennai
Pay₹9,900–35,000a month, as listed
WhereChennaiTamil Nadu
TypeFull time
Posted29 OctToday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list30 named
Customer communicationPetty cash handlingReport writingCustomer appointment bookingPatient appointment coordinationClient enquiry handlingIn-person customer serviceInbound voiceIncident documentationProcessing cash transactionsTeam schedulingPetty cash managementPayment collectionClient servicesHandling patient queriesAccident reportingProcess managementMedical appointment creationBillingSales pipeline monitoringClient liaisonNon-conformance reportingComplianceOffice phone managementMedical administrationIssue reportingReception managementShift schedulingFront office managementRoster coordination
About this job
Job Purpose
Customer Care Services runs many of the processes related to the administration & front desk management at the clinic.
Responsibilities
- Customer call outs (minimum 100 calls per day)
- Appointments scheduling/ re-confirmation & drive consumptions
- Drive productivity of KT’s (6 kiya kya) and doctors (skin and hair scriptions)
- Rostering of team schedules
- Interfaces with Clients at the front end of the clinic.
- Meets clients for explaining services, take customer calls
- Handles billing at the front desk
- Handles & reconciles sales cash & petty cash
- Maintains clinic specific reports
- Drive Systems, Process Orientation through SOP Adherence
- Tracking Pipeline Register
- Customer closure incase CM unavailable
- Responsible Process Audit Score and Mystery Audit Score
- Optimum utilization of Digitalization
- Responsible to comply with Kaya Code of Conduct and promoting compliance culture as per kaya values and policies.
- Responsible to report misconducts and incidents of violation of Kaya Code of Conduct (COC)/ SOP at clinic level; report incident immediately within first two hours of incident, as per set procedure by providing details in First Information Report so that preventative action can be taken to minimize risks and impact on business.
- Additional Responsibilities assigned/ communicated by management on the basis of nature of Job Role from time to time.
- Pay
- ₹9,900.00 - ₹35,000.00 per month
- Work Location
- In person
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